Comments, suggestions and complaints
Our aim is to provide the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any comments, suggestions or complaints, please call a member of staff.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist will give you further information.
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
PALS Liverpool
Telephone 0800 073 1106
Email PALS@LIVERPOOLPCT.NHS.UK
Address Liverpool PCT 1 Arthouse Square 61 – 69 Seel Street Liverpool L1 4AZ
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS:
ICAS The Gateway Conference Centre
71 London Road
Liverpool
L3 8HY
Tel: 0300 456 8350
Email: liverpoolicas@carersfederation.co.uk